Are you searching the job boards for a new Administration/Secretarial/Customer Service/Marketing/Claims Handler role?

We have a wide range of roles in North Tyneside and Newcastle, let us do the search for you to find the best roles available.

Call us today or email your CV to gillian@glmbusinesssupport.co.uk

S.C.

Writing a good CV takes time – this is your opportunity to sell yourself and shows the hiring manager you are the best person for the job.

• Include your personal details – name, address, phone number and email. People often forget them! Do not include your age or a photograph unless specifically asked to do so.
• Add a profile – Tell the hiring manager who you are.
• When you write your employment history and education details put your most recent achievements first.
• You can sound professional without using jargon.  Remember that the person looking at your CV might not be an expert in your field.
• Use ‘doing’ words on your CV such as ‘developed’ or ‘organised’. This makes you sounds active and not passive.
• Don’t talk about your social life unless your activities display an important skill such as leadership or teamwork.
• Most importantly, proofread your CV. There should be no spelling, punctuation or grammar errors: unprofessional CVs are rejected.

Don’t forget to use a covering letter and make sure you tailor this to the job you are applying for.

What would be your answers to these questions?

Tell me about yourself

What do you think are your strengths?

What are your weaknesses?

What can you do for us that someone else can’t?

What do you do outside work?

Why are you leaving your present position?

What did you enjoy most about your last position?

What did you not enjoy about your last position?

How long would you stay with us?

What sort of person do you think we are looking for?

Why should we appoint you?

What do you think you would enjoy most about this job?

Describe the worst experience you have had working in a team

How did this effect you?

Great Questions!

If you need assistance looking for your next role, please contact me to discuss further.

Production Shift Managers

Production Supervisor

Production Team Leader

Quality Technicians

Maintenance Technicians

Toolmaker

Robot Technician

Planners

Production clerk

Finance Assistant

Finance Manager

HR Admin

Para Planner

Legal Secretary

Senior Case Handlers

and more:

For full job descriptions and salary benefits please visit www.glmbusinesssupport.co.uk

Immediate start is required – End date 31st December 2015

Salary £14k  Hours Monday to Friday 9am-5pm

You will work as part of a  Customer Service team delivering an effortless customer service experience to our client; you will be responsible for embedding this customer experience by offering outstanding service through all of your interactions. Through your conversations with both new and existing customers you will generate referrals for our qualified advisors; our advisors are trained to offer solutions to meet our customer’s needs and requirements

Key Accountabilities

1. To ensure customers transactional requests are handled in an accurate and professional manner with adherence to an SLA.
2. Ensure the customer needs are met through a high level professional customer service.
3. Own the delivery performance of order book to maximise sales and improve the overall experience for our customers
4. Continuously monitor customer accounts and order book status, resolving problems and potential impacts to our service delivery.
5. Log customer complaints within our internal system and liaise with the Claims Coordinator to ensure your customer claims and managed and resolved within the relevant SLA’s

Skills & Experience

1. Outstanding Customer Service skills
2. Innovative approach to service
3. Excellent Communication skills (written & oral)
4. Excellent telephone manner
5. Strong rapport building skills
6. Flexibility to adapt to demanding environment
7. Attention to detail
8. Strong team player

Immediate start is required – End date 31st December 2015

Salary £14k  Hours Monday to Friday 9am-5pm

You will work as part of a  Customer Service team delivering an effortless customer service experience to our client; you will be responsible for embedding this customer experience by offering outstanding service through all of your interactions. Through your conversations with both new and existing customers you will generate referrals for our qualified advisors; our advisors are trained to offer solutions to meet our customer’s needs and requirements

Key Accountabilities

1. To ensure customers transactional requests are handled in an accurate and professional manner with adherence to an SLA.
2. Ensure the customer needs are met through a high level professional customer service.
3. Own the delivery performance of order book to maximise sales and improve the overall experience for our customers
4. Continuously monitor customer accounts and order book status, resolving problems and potential impacts to our service delivery.
5. Log customer complaints within our internal system and liaise with the Claims Coordinator to ensure your customer claims and managed and resolved within the relevant SLA’s

Skills & Experience

1. Outstanding Customer Service skills
2. Innovative approach to service
3. Excellent Communication skills (written & oral)
4. Excellent telephone manner
5. Strong rapport building skills
6. Flexibility to adapt to demanding environment
7. Attention to detail
8. Strong team player

Don’t continue to hate your job contact Gillian today for an informal chat on 07557 344027

www.glmbusinesssupport.co.uk

That’s why we take the extra time to work with our clients and applicants to match the dynamics of the client, the vacancy and the applicant to ensure that we don’t just fill a vacancy but provide a lasting solution.

We use our wealth of contacts and regional insight to partner with the best and brightest talent across North East England and we work in a close dedicated partnership with companies across all of our key sectors to deliver exceptional levels of service and value.

To find out what sets us apart from our competition and discuss how we can assist you with your recruitment needs, please contact us, email gillian@glmbusinesssupport.co.uk or call 07557 344027 to speak to a dedicated independent recruitment consultant.