We have an exciting role working for an established worldwide company within their Quality team.

This is a full-time role working Monday to Friday 9am-5pm.

The Role:

• Supporting the Quality Manager
• Write and maintain product specifications and data sheets
• Carry out quality inspections on raw materials, work in progress and finished products
• Monitor production standards
• Conduct traceability exercises and documentation audits
• Attend regular production meetings
• Log and investigate customer complaints
• Conduct routine monitoring such as glass audits and balance checks
• Collect and submit micro samples to external labs
• Liaise with external service providers

The Person:

• Strong administrator ideally with Audit and quality experience
• Or Life sciences graduate/undergraduate
• Quality assurance or lab analysis experience
• IT Literate
• Excellent communication and numeracy skills
• Ability to organise workload
• Remain focused under pressure.

This role is offered on a long-term temporary contract.

Excellent company benefits available.

Free parking

Northumberland based

Do you have a passion for delivering exceptional customer service?

Are you happy to work from home on a permanent basis?

Do you like to solve problems?

Due to continued business success, our client which has been ranked very high in the best places to work in the world, is looking to strengthen their team of Customer Service Advisors for their leading consumer product company specialising in Beauty and Grooming, Health and well being as well as House hold products.

Working from home you will handle inbound calls, web chats and emails.  Your role will be to respond to queries regarding the client’s products within the range of queries, complaints, advice seeking, and general customer service duties.  You should be prepared to handle these contacts in a sensitive and empathetic manner when necessary, and to ensure that the customer is fully satisfied at all times.

Every call is different, and the ability to effectively control the call, in a calm and positive manor is essential.  With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times.

Full product training will be given during your induction.

You will be IT literate, be fluent in Norwegian and English and be competent using in house systems.

Appropriate home working workspace and equipment – (Own Internet Connection/Excellent WIFI connection)

Hours per week 37.5 – Training in the first 2 weeks will be 9am-5pm (100% attendance required)

Shifts between Monday and Friday 7.45am-4.15pm

Salary £21,450 per annum.

Fantastic benefits available

Remote working

Do you have a passion for delivering exceptional customer service?

Are you happy to work from home on a permanent basis?

Do you like to solve problems?

Due to continued business success, our client which has been ranked very high in the best places to work in the world, is looking to strengthen their team of Customer Service Advisors for their leading consumer product company specialising in Beauty and Grooming, Health and well being as well as House hold products.

Working from home you will handle inbound calls, web chats and emails.  Your role will be to respond to queries regarding the client’s products within the range of queries, complaints, advice seeking, and general customer service duties.  You should be prepared to handle these contacts in a sensitive and empathetic manner when necessary, and to ensure that the customer is fully satisfied at all times.

Every call is different, and the ability to effectively control the call, in a calm and positive manor is essential.  With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times.

Full product training will be given during your induction.

You will be IT literate, be fluent in French and English and be competent using in house systems.

Appropriate home working workspace and equipment – (Own Internet Connection/Excellent WIFI connection)

Hours per week 37.5 – Training in the first 2 weeks will be 9am-5pm (100% attendance required)

Shifts between Monday and Friday 7.45am-4.15pm

Salary £21,450 per annum.

Fantastic benefits available

Remote working

Are you looking for a Customer Service role with no selling?

Due to significant growth we are now recruiting for a team of Customer Service Officers to join our award winning client based near North Shields.

Working in their state of the art contact centre we are looking for people who can deliver outstanding levels of Customer Service.

You will have previous contact centre experience and be able to work under pressure.

Working hours are shifts between 9am – 7pm Monday to Friday and every other Saturday morning 9am – 1pm.

• Salary progressing to £21,411 after 6 months
• 25 days holidays plus bank holidays
• Permanent contract
• Fabulous team culture
• Friendly Team
• Full Training will be given
• Free car parking facilities on site
• Company Pension
• Great public transport links and metro pass season ticket loan.
• Well established, secure organisation who encourages career progression.

The Role:

Receiving inbound calls from customers and providing quotes

Support customers over the phone as well as email

Resolve customer queries

Ensure all areas of compliance are completed

Update systems

The Person:

Experience of receiving a high number of calls, from either a contact centre role or administration role.

Exceptional Communication and written skills

Ability to work under pressure

Be highly organised

A great team player

A stable career to date

Pro Active

High attention to detail.

Start date Monday 3rd October.

North Shield Based.

Previous Claims experience is essential to be considered for this role.

The Role:

Negotiation of claims through to closure to obtain optimum settlement in accordance with targets and statutory limits

Manages inbound calls from policyholders and third party’s in a professional manner to quickly ascertain any liability and move forward in a positive manner encapsulating all the relevant information to reduce any potential costs of the claim

Recording and process of new claims

Handling of incoming and outbound calls to provide advice to customers

Handling own portfolio of claims using chase/diary system to ensure claims are able to be closed at the earliest possible time and in cost effective way.

Dealing effectively and concisely with all aspects of the claim and where necessary by instructing outside agents

Ensuring that reserves and other recordable information on the claims system are accurate and up to date at all times

Where possible make offers direct to claimants even when they are represented

Pro active capture of claims

The Person:

Recent Claims experience

Personal Injury or Credit Hire experience

Able to deal with a large portfolio of cases

Ability to take ownership

Ability to prioritise

Good knowledge of liability issues

Conversant with RTA

Conversant with Credit Hire and the GTA

Salary Negotiable depending on level of experience £24,000 – £27,000 per annum

Working hours Monday to Friday 9am-5pm

Free Parking, 25 days holiday plus bank holidays + additional benefits

Do you have a passion for delivering exceptional customer service?

Are you happy to work from home on a permanent basis?

Do you like to solve problems?

Due to continued business success, our client which has been ranked very high in the best places to work in the world, is looking to strengthen their team of Customer Service Advisors for their leading consumer product company specialising in Beauty and Grooming, Health and well being as well as House hold products.

Working from home you will handle inbound calls, web chats and emails.  Your role will be to respond to queries regarding the client’s products within the range of queries, complaints, advice seeking, and general customer service duties.  You should be prepared to handle these contacts in a sensitive and empathetic manner when necessary, and to ensure that the customer is fully satisfied at all times.

Every call is different, and the ability to effectively control the call, in a calm and positive manor is essential.  With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times.

Full product training will be given during your induction.

You will be IT literate, be fluent in Dutch and English and be competent using in house systems.

Appropriate home working workspace and equipment – (Own Internet Connection/Excellent WIFI connection)

Hours per week 37.5 – Training in the first 2 weeks will be 9am-5pm (100% attendance required)

Shifts between Monday and Friday 7.45am-4.15pm

Salary £21,450 per annum.

Fantastic benefits available

Remote working

Do you have a passion for delivering exceptional customer service?

Are you happy to work from home on a permanent basis?

Do you like to solve problems?

Due to continued business success, our client which has been ranked very high in the best places to work in the world, is looking to strengthen their team of Customer Service Advisors for their leading consumer product company specialising in Beauty and Grooming, Health and well being as well as House hold products.

Working from home you will handle inbound calls, web chats and emails.  Your role will be to respond to queries regarding the client’s products within the range of queries, complaints, advice seeking, and general customer service duties.  You should be prepared to handle these contacts in a sensitive and empathetic manner when necessary, and to ensure that the customer is fully satisfied at all times.

Every call is different, and the ability to effectively control the call, in a calm and positive manor is essential.  With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times.

Full product training will be given during your induction.

You will be IT literate, be fluent in Finnish and English and be competent using in house systems.

Appropriate home working workspace and equipment – (Own Internet Connection/Excellent WIFI connection)

Hours per week 37.5 – Training in the first 2 weeks will be 9am-5pm (100% attendance required)

Shifts between Monday and Friday 7.45am-4.15pm

Salary £21,450 per annum.

Fantastic benefits available

Remote working

The Quality and Compliance Auditor plays a key role in the on-going development and implementation of a comprehensive internal audit function, supporting the firm’s ongoing compliance with ISO9001:2015 ISO14001:2015 and ISO270001:2013, SQM reaccreditation and other emerging certifications as per the needs of the Firm and regulatory requirements.

KEY RESPONSIBILITIES

• Prepare and perform internal quality audits (to include firm-wide compliance reviews) in line with the Risk Audit Schedule;
• Formulation and maintenance of the annual audit schedule
• Undertake and report on audits of the environmental management system (EMS) in line with ISO14001 requirements;
• Provide support for the Information Security Manager for internal information security audits in line with ISO27001 requirements;
• Support the Head of Risk and Compliance and Information Security Manager in the preparation of the annual Risk Audit Schedule
• Undertake fee earner file reviews and consult with fee earners to ensure issues/corrective actions are remediated and propose mitigation plans to address risks within agreed timescales;
• Document and report audit activities/results, identifying trends, mapping processes and data flows and documenting root cause analysis;
• Identify and support the implementation of continuous improvement opportunities;
• Create and maintain relevant audit metrics as contribution to Risk and Compliance updates/reporting to senior management and key stakeholders.

KEY ATTRIBUTES

• Proven audit experience, preferably within a legal/professional services environment;
• ISO9001:2015 Internal Auditor or similar audit qualification;
• Proactive and enthusiastic with the ability to work well both individually and as a committed team player;
• Ability to work unsupervised for a large proportion of the time
• Highly organised with an ability to effectively plan and prioritise workload with minimal supervision;
• Excellent communication and report writing skills with the ability to present complex and sensitive issues to a wide range/level of stakeholders and influence change;
• Can develop positive and consultative relationships (internally and externally) quickly;
• Excellent attention to detail;
• Proficient with IT hardware and software including Multi-Functional Devices and Microsoft Office and Outlook;
• Flexible to travel to other office locations as required (Leeds and Manchester).
• Review and delivery of Risk & Compliance Inductions
• Support and execution of DSAR requests as and when they are received providing support and assistance with low-risk client opening, AML checks and CDD.
• Point of contact for various interested parties for enquiries relating to all aspects of regulatory risk & compliance
• Planning and preparation for external audit visits and follow up of any identified corrective actions

Monday to Friday 9am=5pm Great company benefits including 25 days holiday plus bank holidays, pension and generous salary sacrifice scheme. Hybrid working.

Salary dependent on level of experience £34000 – £40000

This is a fabulous opportunity to join an award winning legal firm in Newcastle.

Working full time Monday to Friday (Hybrid working available)

The Role:

• Assisting library users with enquiries and providing copies of information as requested
• Assisting with the delivery of a Knowledge Services Training Programme for Trainees and Fee Earners
• Legal research using numerous online services, including the key legal databases Westlaw, Practical Law, Lawtel and Lexis Library.
• Using online business information services for company research, providing documents and reports using Companies House, D&B Onboard and RSM Tracker
• Update loose-leaf publications
• Shelving and tidying library stock.

The Person:

• A keen interest in Law
• Excellent organisational skills
• Able to manage multiple priorities and deadlines
• Able to work well as part of a team, as well as independently
• Exceptional attentions to detail.

Benefits:

25 days holiday plus bank holidays, pension and generous salary sacrifice scheme.

Salary £20000 per annum

Do you have a passion for delivering exceptional customer service?

Are you happy to work from home on a permanent basis?

Do you like to solve problems?

Due to continued business success, our client which has been ranked very high in the best places to work in the world, is looking to strengthen their team of Customer Service Advisors for their leading consumer product company specialising in Beauty and Grooming, Health and well being as well as House hold products.

Working from home you will handle inbound calls, web chats and emails.  Your role will be to respond to queries regarding the client’s products within the range of queries, complaints, advice seeking, and general customer service duties.  You should be prepared to handle these contacts in a sensitive and empathetic manner when necessary, and to ensure that the customer is fully satisfied at all times.

Every call is different, and the ability to effectively control the call, in a calm and positive manor is essential.  With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times.

Full product training will be given during your induction.

You will be IT literate, be fluent in Danish and English and be competent using in house systems.

Appropriate home working workspace and equipment – (Own Internet Connection/Excellent WIFI connection)

Hours per week 37.5 – Training in the first 2 weeks will be 9am-5pm (100% attendance required)

Shifts between Monday and Friday 7.45am-4.15pm

Salary £21,450 per annum.

Fantastic benefits available

Remote working