Are you fluent in French?
Do you have a passion for delivering exceptional customer service?
Do you like to solve problems?
Due to continued business success, our client is looking to strengthen their team of Customer Service Advisors for their leading consumer product company specialising in Beauty and Grooming, Health and well being as well as House hold products.
Based in their state of the art contact centre in Gateshead you will handle inbound calls, in a fast paced contact centre environment. Your role will be to respond to queries regarding the client’s products within the range of queries, complaints, advice seeking, and general customer service duties. You should be prepared to handle these contacts in a sensitive and empathetic manner when necessary, and to ensure that the customer is fully satisfied at all times.
Every call is different, and the ability to effectively control the call, in a calm and positive manor is essential. With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times.
Full product training will be given during your 2 week full time induction.
You will be IT literate, be fluent in French and be competent using in house systems.
Hours per week 37.5
Shifts between Monday and Friday 7.45am-4.15pm
Salary £18,000 per annum.
Fantastic benefits available
Remote working at present.